Provide sales and operational support for institutional bond sales desk; Trade execution, new account openings, and portfolio processing; Distribution of daily bond inventories, monitor and provide client bid and offer requests; Extensive use of Bloomberg
Bank of America, 06/2006-11/2008 Investment SpecialistProvide extensive support and expertise in the areas of equities, mutual funds, annuities and retirement accounts to clients and Financial Advisors; Generated $1.2M in sales and over $50k in commissions for Financial Advisors; Provide research and analysis of market performance; Liaison between sales force and operations, compliance, and clearing firm; Facilitated systems and operational training for new hires
J P Morgan Chase & Co, 03/2001-12/2005Personal Banker/ Sales & Service AssociateProvided supervision, coaching, and training to a team of 7 banking center employees; Proactively led banking center in successful conversion during merger; Acquired, retained, and expanded client relationships, maximizing the depth and profitability of that relationship; As a dual employee, provided recommendation of retail banking and brokerage products and services; Facilitated seminars and provided on-site support for businesses and their employees
Brokerage Senior Operations SpecialistIdentified and resolved issues relating to customers brokerage accounts; Developed, implemented and provided employee training of policies and procedures; Document retention and retrieval – statements, 1099s, confirmations, etc; Cross-trained in customer call center, ACATs, and new accounts
Ops Analyst III/ Reconciliation SpecialistDaily, weekly, and monthly reconcilement of general ledger accounts; Investigated and resolved open items and discrepancies; Posted entries for balancing purposes and to clear outstanding reconciling items; Analyzed, verified, and posted transactions to ledgers and journals; Worked with clearing partners to escalate items in order to prevent charge-off